Organizational Excellence
About Course
This Organizational Excellence course equips participants with the mindset, frameworks, and tools needed to build and sustain organizational excellence. Drawing on globally recognized models such as EFQM and the Baldrige National Quality Program, the course explores the core values, leadership practices, strategic alignment, and cultural drivers that distinguish high-performing organizations. Participants will learn how to overcome obstacles, apply effective planning and measurement systems, harness innovation, and embed continuous improvement into daily operations. By the end of the course, learners will be prepared to contribute to a culture of excellence that enhances people, processes, products, and long-term organizational success.
Course Content
Organizational Excellence
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Introduction to Organizational Excellence
16:21 -
Core Characteristics of Excellent Organizations
14:47 -
Understanding Excellence vs Quality
14:34 -
Why We Need Excellence
13:52 -
Roles and Responsibilities for Excellence
16:26 -
Core Values and Concepts of Excellence
13:58 -
Obstacles to Excellence
13:19 -
Excellence Frameworks EFQM
16:42 -
The Baldrige National Quality Program
16:23 -
Assessing and Measuring Excellence
17:27 -
Benefits of Excellence and Strategic Alignment
15:28 -
Building and Sustaining a Culture of Excellence
14:16
