Conflict Resolution

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About Course

This Conflict Resolution course equips individuals with the skills and strategies needed to effectively manage and resolve disputes in personal, professional, and social settings. The course typically covers key concepts such as communication techniques, emotional intelligence, negotiation, mediation, and active listening. Participants learn how to identify the root causes of conflict, remain calm under pressure, and foster mutual understanding between opposing parties. Through real-life scenarios, role-playing, and collaborative exercises, students gain practical experience in de-escalating tense situations and finding constructive solutions. By the end of the course, individuals are better prepared to handle conflict with confidence, empathy, and professionalism.

What Will You Learn?

  • Introduction to Workplace Conflict
  • Navigating Workplace Conflicts
  • Identifying Early Signs of Workplace Conflict
  • Mastering Conflict Resolution
  • Conflict Resolution Styles
  • Steps to Resolve Workplace Conflicts
  • Emotional Intelligence for Resolution
  • Dealing With Workplace Personalities
  • The Power of Mediation
  • Preventing Future Conflicts

Course Content

Conflict Resolution

  • Introduction to Workplace Conflict
    18:17
  • Navigating Workplace Conflicts
    16:44
  • Identifying Early Signs of Workplace Conflict
    19:27
  • Mastering Conflict Resolution
    15:40
  • Conflict Resolution Styles
    16:54
  • Steps to Resolve Workplace Conflicts
    17:24
  • Emotional Intelligence for Resolution
    19:55
  • Dealing With Workplace Personalities
    18:13
  • The Power of Mediation
    17:07
  • Preventing Future Conflicts
    19:05

Course Material