Conflict Resolution
About Course
This Conflict Resolution course equips individuals with the skills and strategies needed to effectively manage and resolve disputes in personal, professional, and social settings. The course typically covers key concepts such as communication techniques, emotional intelligence, negotiation, mediation, and active listening. Participants learn how to identify the root causes of conflict, remain calm under pressure, and foster mutual understanding between opposing parties. Through real-life scenarios, role-playing, and collaborative exercises, students gain practical experience in de-escalating tense situations and finding constructive solutions. By the end of the course, individuals are better prepared to handle conflict with confidence, empathy, and professionalism.
Course Content
Conflict Resolution
-
Introduction to Workplace Conflict
18:17 -
Navigating Workplace Conflicts
16:44 -
Identifying Early Signs of Workplace Conflict
19:27 -
Mastering Conflict Resolution
15:40 -
Conflict Resolution Styles
16:54 -
Steps to Resolve Workplace Conflicts
17:24 -
Emotional Intelligence for Resolution
19:55 -
Dealing With Workplace Personalities
18:13 -
The Power of Mediation
17:07 -
Preventing Future Conflicts
19:05